Table Of Contents
- Ordering Process
- Postage Costs / Dispatch
- Free Delivery
- Payment Options
- International Orders
By clicking on the 'Add this to my cart' button, your selection will be placed into your shopping cart, which you may view at any time.
Additionally, you can increase or decrease quantities, empty your cart, remove individual items or proceed to the Checkout area once happy with your selections.
CHECK YOUR CART BEFORE YOU PROCESS AND PAY FOR YOUR ITEMS. Monaandjoe.com DO NOT ACCEPT RESPONSIBILITY IF YOU ARE CHARGED FOR SOMETHING THAT YOU DIDN'T ORDER. PLEASE REFER TO OUR REFUND POLICY FOR MORE INFORMATION ON THIS.
Please note that in some items the price of the delivery will be included. Whereas some will sort out the price depending on the weight.
Our staff check each order before despatch to see that correct prices for delivery have been attached. Our staff will contact you if there is any changes to the pricing of shipping. If there is a change, a new invoice will be made and sent to you and you can either continue with purchase or withdraw it. No additional costs will be charged without consent of cardholder.
If however in the event that you have been over charged for your delivery we will refund you the money via instore credit.
If you are experiencing problems with our shopping cart working out your shipping costs then please contact us here or alternatively you can send an email to orders@monaandjoe.com
Please note that Monaandjoe.com cannot be held responsible if you advise an incorrect or incomplete mailing address.
All orders within Australia are sent via Australia Post (Parcel Post) and overseas orders are sent via Australia Post airmail within 10 working days of your order being placed.*
Free delivery is given on orders when they exceed the value of $300. However we will on occasions provide a special where delivery is free. Monaandjoe.com have the right at any time before the sale has been processed to remove the items "free delivery".
Online ordering is via Credit Card or Visa Debit Card to your account. We accept Bankcard, Visa and Visa Debit Card plus Mastercard. Please feel confident in using our secure online ordering system which is fully encrypted and protected against fraudulent activities so that you are protected at all times. No financial details are retained by us following completion of the transaction.
Please also ensure that you include your daytime phone number and email address so that a customer service representative may contact you if an item has become unavailable. You may then choose an alternative item.
It is a criminal offence to provide details of a Credit/Debit Card that are fraudulent or have been fraudulently obtained. If Monaandjoe.com becomes aware of such practice, the matter will be reported in full to the relevant authority for them to investigate and pursue.
If you are using a Credit/Debit Card that is not in your name, by submitting your order you confirm that you have the Cardholders authority and approval to use the Card for the transaction submitted.
All prices quoted on our website include Australian GST.
All International orders are accepted. However pricing overseas varies and your order will not be finally processed untill a final shipping cost has been charged to you. So if you wish to make an overseas order then please send email to sales@monaandjoe.com and we will quote you a total price on your order plus delivery.
Australia Post advise us that International Air Mail delivery can take up to 14 business days from the date of despatch.
For some overseas orders, you may be required to supply us with additional identification via facsimile or email prior to us being able to complete your order.
All overseas orders must be paid for by credit card only. We do not accept any other methods of payment for overseas orders. Please note: All amounts shown are in AUSTRALIAN DOLLARS ONLY (AUD)
PLEASE NOTE
- All postage costs shown are in Australian Dollars (AUD)
- Postage rates quoted are for personal orders only.
- The amount of postage applicable to your order will be added to your Cart total and charged to your credit card on the day of despatch.
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* This is however if we do not have a backlog already of stock to be delivered. If you are concerned about length of time it will take to reach your overseas location please contact us here
